Shipping policy

LIKEPHOTON Store Policies

 Our Commitment

At LIKEPHOTON, we are dedicated to providing high quality pieces and a smooth, trustworthy shopping experience. Every order is handled with care and attention to detail.

1. Shipping Policy

Processing Time

  • Orders are processed within 2–5 business days.
  • Orders are not processed on weekends or holidays.

Shipping Time

  • Delivery typically takes 10–15 business days after shipment.
  • Shipping times may vary depending on location, customs, and demand.

Tracking

  • A tracking number will be emailed to you once your order ships.

Delivery Guarantee

  • If your order does not arrive within 25 business days, please contact us and we will resolve the issue with a replacement or refund.

Incorrect Address

  • Customers are responsible for providing accurate shipping details. We are not responsible for orders shipped to incorrect addresses.

2. Returns Policy

We want you to feel confident shopping with LIKEPHOTON.

Return Eligibility

  • Items must be unused, unworn, and in original condition.
  • Return requests must be made within 7 days of delivery.

Non-Returnable Items

  • Personalized or custom items
  • Final sale items
  • Supplements

How to Request a Return

  1. Email us at mslea9@hotmail.com with your order number
  2. Wait for approval and instructions
  3. Ship the item back as directed

Return Shipping

  • Customers cover return shipping unless the item is defective or incorrect

3. Refund Policy

Refund Process

  • Refunds are issued after inspection of returned items

Timing

  • Refunds are processed within 5–10 business days
  • Funds return to your original payment method

Partial Refunds

  • May apply if items are used, damaged, or not in original condition

Missing Refunds

4. Exchanges

We replace items only if they are:

  • Defective
  • Damaged
  • Incorrect

To request an exchange:

5. Order Cancellations

  • Orders can be canceled within 12 hours of purchase
  • After that, processing may begin and cancellation is not guaranteed

6. Damaged or Incorrect Items

If there is an issue with your order:

  • Contact us within 48 hours of delivery
  • Provide clear photos

We will resolve the issue quickly with a replacement or refund.

7. Lost or Stolen Packages

  • We are not responsible for packages marked as delivered
  • Please contact your carrier first
  • We will assist you where possible

8. Contact Us

For all inquiries:

9. Policy Updates

LIKEPHOTON reserves the right to update these policies at any time. Updates will be reflected on this page.

10. Frequently Asked Questions (FAQ)

How long does shipping take?

  • Orders arrive within 10–15 business days after processing.

Can I track my order?

  • Yes, tracking details are sent via email once your order ships.

What if my order is delayed?

  • If your order exceeds 25 business days, contact us for a replacement or refund.

Can I change my order after placing it?

  • Changes are only possible within 12 hours of placing your order.

Do you offer refunds?

  • Yes, once returned items are inspected and approved.

11. Customer Promise

At LIKEPHOTON, we stand for:

  • ✔ Quality you can trust
  • ✔ Secure payments
  • ✔ Reliable delivery
  • ✔ Responsive customer support

Your satisfaction is our priority, and we are committed to making your experience smooth from purchase to delivery.

12. Trust & Safety

  • 🔒 Secure checkout on all orders
  • 📦 Tracked shipping on every package
  • 💬 Customer support available via email

Thank you for choosing LIKEPHOTON, where moments become lasting memories.